Privacy Policy

We respect the privacy of our users and have developed this privacy policy (the “Privacy Policy”) to articulate its commitment to protecting your privacy. The Privacy Policy is intended to describe for you, as an individual who is a user of our Application or of the services offered through the Application (collectively with the Application, the “Services”), the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

Our goal is to provide you with a personalized online experience that provides you with the information, resources, and services that are most relevant and helpful to you. We encourage you to read this Privacy Policy carefully when using the Services. By accessing the Services, you acknowledge and agree that you have read, fully accept, and will abide by this Privacy Policy.

What does this Privacy Policy cover?
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage.

We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account, to enable you to build chatbots and communicate with chatbots others have built, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services.

You Control Who Has Access To Your Data
The data entered, or imported on instruction, by the Users of an Organization is stored securely in a database and is only accessible to the approved Users of the Organization. The Administrator of the Organization (Administrator) will have full control over who is invited to be a User. A user name and password is required in order to access an Organization’s information.

It is the User’s responsibility to keep their passwords safe. It is the Administrator’s responsibility to ensure that any Users that are invited to use the Organization’s account have permission to view the Organization’s information stored in the account.

Inobei, Inobei’s staff and Inobei’s partners do not have access to the User’s passwords and are therefore unable to access the Organization’s account or data without receiving an invitation from the Administrator.

How Information Is Used
We use the information we gather on the web site for the purposes of:

  • Providing our services,
  • Responding to any queries you may have,
  • Operating and improving our services,
  • Fostering a positive user experience, and
  • Delivering the products and services that we offer.

Your Responsibility As A Customer
Within the scope of the agreement and in its use of the services, controller shall be solely responsible for complying with the statutory requirements relating to data protection and privacy, in particular regarding to the disclosure and transfer of personal data to the processor and the processing of personal data.

Controller is obliged to inform the processor without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the processing of personal data.

INOBEI, INC. Responsibility
The parties acknowledge and agree that customer is the controller of personal data and Inobei is the processor of that data. Processor shall collect, process and use personal data only within the scope of the controller’s Instructions. And you as the customer of Inobei will be the controller of your data.

If the processor believes that an Instruction of the controller does not comply with the Data Protection Law, it shall immediately inform the controller without delay. If processor cannot process personal data in accordance with the instructions due to a legal requirement under any applicable European Union or Member State law, processor will promptly notify the controller of that legal requirement before the relevant processing to the extent permitted by the Data Protection Law.

If at any time you as a controller wish to opt out of any disclosures of your information to third parties or to prevent the use of your personal information for a purpose that is materially different from the purpose for which it was originally collected, you may log into your account and make necessary changes. The use of your information can be limited, or the information can be corrected, deleted, or exported to you or a third-party of your choice, as prescribed by the law indicated above.

Your Data Is Sent Securely Across the Internet
Inobei Servers have issued security certificates so all data transferred between the Users of an Organization and the Inobei Servers is encrypted. However, the internet is not in itself a secure environment. Users should only enter, or instruct the importation of, data to the database within a secure environment. This means that the User’s browser must support the encryption security used in connection with the HMS Servers.

INOBEI Will Give You Access To Your Data At Any Time
On request, Inobei will provide the Administrator with a full export of the Organization’s data in a common file format. The Organization’s data may be permanently deleted by Inobei 90 days after the Organization stops paying to use the service or at the Administrator’s request.

Breach Management
In the event of a system breach which leads to data theft, you may have an obligation to inform a supervisory authority, or to inform the data subjects involved.
Inobei will notify you within 72 hours in the unlikely event that there is a breach of the cloud storage and will assist you in determining your notification obligations.

Changes to Privacy Statement
Inobei reserves the right to changes the privacy policy at any time by posting the revised privacy policy on the website. The revised privacy policy will be effective immediately upon posting on the website. We recommend you check this Privacy Policy frequently to stay abreast of any changes.