Order Tracking

Here's a guide to track your customers' payments

After verifying a customer’s payment, we will now go to Order Tracking. Here is a Step-by-Step Guide on how to track and process customer’s order:

STEP 1 - Order Notification
    • As a merchant, you will receive an SMS and Email notification after verifying the customer’s payment.
    • For SMS Notification, you will receive a link to check and verify their payment Note: SMS notification is from Sender Name: ISIP
    • Click the https://isipbot.inobei.com/orders to check and verify their payment
    • This will redirect you to your ISIP sign-in page

STEP 1 - Order Notification – Via EMAIL
    • You will receive an email notification from
      ecommerce@inobei.com which includes order number, processing days and order details of your customer.

STEP 2 - Sign in Your ISIP Account
    • Here is the sign-in page of ISIP
    • Tap the “Facebook Logo” to automatically sign in with your ISIP Account

STEP 3 - ISIP Account
    • You are now signed in with ISIP
    • Here, you can see the details of your account
    • There are 2 ways on how to go to Order Tracking:

    1. Tap the Order Tracking menu

    2. Tap the “3 lines-button” to view menus

STEP 4 - Order Tracking
    • When viewing the menu, a list box will appear
    • Tap Order Tracking to view all orders

STEP 5 - Pending Orders
    • Here, you can see the statuses of the order
      Pending
      Dispatched
      Fulfilled
      Cancelled
    • For Pending, we can view the Order Reference and Customer details. This is the information provided by our customer
    • Swipe to the left to view more details

STEP 6 - Dipatching Orders – Part 1
    • As you swipe left, you will see the complete order list of your customer
    • You have 2 options in processing an order: Dispatch or Cancel.
    • In this guide, we will select dispatch to send the customer’s order
    • Let’s call our courier selected by our customer to deliver their order/s.

STEP 6 - Dispatching Orders – Part 2
    • After contacting your courier, enter the Delivery Reference No. to confirm the delivery.
    • Put the Expected Date when will the customer receive their order.
    • You may upload photos here regarding your product delivery.
    • Please take note on the maximum files and size per file.
    • Continue to scroll down …

STEP 6 - Dispatching Orders – Part 3
    • It is optional to enter a message here
    • If you’re done, tap Ok to dispatch the order.

STEP 7 - Dispathced Orders - Part 1
    • You can see the dispatched orders in the Dispatched Tab
    • Select Dispatched in the drop down menu

STEP 7 - Dispatched Orders – Part 2
    • After selecting Dispatched, you will see all the orders that have been dispatched and on its way to deliver.
    • Swipe to the left to see more details.

STEP 8 - Fullfilling Orders – Part 1
    • Here, you may see the summary of your customer’s order, payment type and shipping option.
    • If the order has been delivered to your client, let’s mark this as Fulfilled by tapping the ‘check’ mark inside the green box.

STEP 8 - Fullfilling Orders – Part 2
    • A pop-up message will appear
    • You may enter a short message for remarks before tapping Ok to fulfill the order
    • Or you may just simply tap Ok to fulfill the order

STEP 9 - Fullfilled Orders – Part 1
    • You can see the fulfilled orders in the Fulfilled Tab
    • Select Fulfilled in the drop down menu

STEP 9 - Fullfilled Orders – Part 2
    • After selecting Fulfilled, you will see all the orders that you have fulfilled.